Refund policy

Unfortunately, we cannot accept refunds on any items sold, instead we can arrange an exchange.

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at hello.itscutiepanda@gmail.com or our social media pages. Please note that return items will need to be sent to the following address: Cutiepanda Clothing, No.382/1, 2nd Lane, Rathnarama Road, Hokandara - North.

You can always contact us for any exchange requests at hello.itscutiepanda@gmail.com

 Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Shipping Charges

No shipping charges are charged for defective, damaged, or if you receive the wrong item.

Unfortunately, we have to charge both-way shipping for color & size exchanges.

Exceptions / Non-exchangeable items 
Certain types of items cannot be returned, like worn or used, without tags, and if it doesn't have original packaging, you do not have the receipt or proof of purchase, etc.

Please get in touch if you have questions or concerns about your specific item. 

Refunds 

Unfortunately, we do not offer refunds for any items.

If more than 15 business days have passed since we approved your exchange, don't hesitate to get in touch with us at hello.itscutiepanda@gmail.com.